Question 1

How long does implementation take?

Accepted Answer

Most single-location clinics are fully live within 48 hours. Multi-branch groups typically complete migration, training and go-live in 7–14 days with a dedicated onboarding manager.

Question 2

Can you migrate our existing patient data?

Accepted Answer

Yes. We migrate patients, treatment history, invoices and imaging from spreadsheets or any existing dental software at no extra cost on annual plans.

Question 3

Is our patient data secure and compliant?

Accepted Answer

All data is encrypted with AES-256 at rest and TLS 1.3 in transit, backed up daily across regions, with granular role permissions, audit logs and two-factor authentication.

Question 4

Do you support multiple branches?

Accepted Answer

Absolutely. Run unlimited branches under one account with per-branch permissions, consolidated reporting and franchise-level dashboards.

Question 5

Does it work on mobile?

Accepted Answer

Yes — native Android and iOS apps for doctors, reception and owners, plus a patient portal that works in any browser.

Question 6

What does support look like?

Accepted Answer

24×7 chat and phone support on all plans, with a named success manager and 30-minute response SLA on Enterprise.

Question 7

Can we white-label the platform?

Accepted Answer

Enterprise customers can ship the platform under their own brand, domain, colours and app store listings.

Question 8

Is there a free trial?

Accepted Answer

Yes, a 14-day full-feature trial with no credit card required, plus a guided demo with a dental workflow specialist.

Questions, answered properly